The website of Panache.be uses cookies to ensure that we give you the best experience on our website.
By continuing on our website, you confirm receiving this information or you can click on “More info” if you’d like to know more about our privacy policy.
OK

Safety of your players

Getting the gaming habit: when playing ceases to be a game

Panaché is committed to keeping gaming enjoyable and exciting. Always play RESPONSIBLY is the best advice.

However, some players tend to gradually develop a dependency on games of chance, which may be brought about by financial, domestic or personal issues. If you find you are struggling to cope with a gambling problem, you can seek help from others.

Don’t hesitate to contact us; we’re the first port of call for assistance.

Set yourself limits

At Panaché, above all we want the game to stay a game and to be entertainment. To avoid a problematic gaming addiction situation, we have put in place several tools to help you keep control:

  • Control your spending with deposit limits per day, week or month
  • Take a break and suspend access to your account for a period of 1 day, 1 week or 1 month

Responsible gaming support and help organizations

If you think you might be addicted to gaming and would like to talk about this problem, you can call SOS JEUX on 0800 35 777. This number is free and available 24/7. To get information about responsible gaming, you can also consult the Gaming Clinic website or the Belgian Gaming Commission's official leaflet (PDF).

If you would like to block your access to casinos, gaming halls and online gaming websites, you can contact the Belgian Gaming Commission directly or exclude yourself online. If you prefer, you can fill in the self-exclusion form (PDF) manually. If you would like to submit this request on behalf of someone else, please submit the third party exclusion form (PDF).

Useful addresses for help services in Belgium

Are you looking for support or help for yourself or a loved one? Browse the different support organizations in your region.

Brussels

Dostoievski pathological gambling clinic

Medical psychiatry and psychology service / Brugmann University Hospital Centre

Place Van Gehuchten 4
1020 Brussels

02/477.37.70

[email protected]
Clinique du Jeu

Association for preventing abuse and protecting players

Rue d'Atois 16
1000 Brussels

02/514.02.08

Le pelican asbl

Rue Drootbeek 32
1020 Brussels

02/502.08.6

[email protected]
Le Pelican

Gamblers Anonymous of Brussels

Avenue Henri Jaspar 117
1060 Brussels

02/538.08.80
0477/59.96.75

Centrum voor geestesgezondheid Brussel / Houba

Houba de Strooperlaan 136
1020 Brussels

02/478.90.90

Province of Walloon Brabant

Louvain-la-Neuve guidance centre

Certified mental health service
Grand Place 43
1348 Louvain-la-Neuve

010/47.44.08
010/47.87.42

Province of Liège

"Petit Bourgogne" psychiatric hospital centre

Rue Professeur Mahaim, 84
4000 Liège

04/254.77.11

Social centre of the province of Liège

Rue Beeckman, 26
4000 Liège

04/237.93.18

La Clé outpatients hospital

Boulevard de la Constitution, 153
4020 Liège

04/342.65.96

Gamblers Anonymous of Liège

Rue de l'Eglise 3
4032 Liège (Chênée)

0486/18.40.90

Province of Hainaut

Gamblers Anonymous of Tournai

Rue du Chatêau 19
7500 Tournai

0497/81.45.86

Vincent Van Gogh Hospital - (Charleroi university hospital)

Rue de l'Hôpital, 55
6030 Marchienne-au-Pont

071/92.35.09

[email protected]

CAAT

Rue de Biezet 2
7600 Tournai

069/77.05.74
069/85.86.22

Province of Namur

Gamblers Anonymous of Marche-en-Famenne

Centre Culturel
Chaussée de l'Ourthe 74
6900 Marche-en-Famenne

0496/27.65.96

ASBL Sesame

Rue de Bruxelles 18
5000 Namur

081/23.04.40
081/26.03.15

[email protected]
Sesame

Province of Antwerp

Centrum voor geestesgezondheid Vagga

Boomgaardstraat 7
2018 Antwerpen

03/285.95.65

[email protected]

Centrum voor geestesgezondheid Kempen - De Meander

Parklaan 55 bus 17
2300 Turnhout

014/47.12.20

Province of Limburg

Centra voor alcohol- en andere drugproblemen vzw

Salvatorstraat 25
3500 Hasselt

011/27.42.98

Cadlimburg

[email protected]
Cadlimburg

Province of Vlaams-Brabant

Centrum voor geestesgezondheid Vlaams-Brabant Oost

Vital Decosterstaat 86
3000 Leuven

016/32.97.00

Werkgroep tegen gokverslaving vzw

Hazeveld 5
1600 Sint-Pieters-Leeuw

02/532.58.26
0495/69.00.24

[email protected]
wtgv

Province of West-Vlaanderen

Centrum voor geestesgezondheid Eclips - CAT

Lange Violettestraat 84
9000 Gent

09/233.58.58

Centrum voor geestesgezondheid waas en dender - Delta

Antwerpsesteenweg 187
9100 Sint-Niklaas

03/760.00.70

Province of Oost-Vlaanderen

Centrum voor geestesgezondheid Noord-West-Vlaanderen

Frère Orbanstraat 143
8400 Oostende

059/50.05.00

Poliklinisch ontwenningscentrum (POC)

Ruddershove 10
8000 Brugge

050/45.23.90

Psychiatrisch ziekenhuis Sint-Amandus

Reigerlostraat 10
8730 Beernem

050/79.95.00

My email address
Please enter a valid email address
Can’t remember which email address is linked to your account ? Contact our customer service team.
Terms and conditions of use

Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.

Legal limit of €500

Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit and specifies that “no increase in this limit can be granted at this time”.

Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.

In this context:

  • If you are already registered on our website and have already deactivated your “legal” limit, nothing changes for you. If you wish to do so, you way reactivate the “legal” limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you are already registered on our website and have not yet deactivated your “legal” limit but wish to do so, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you have just registered on our website and you wish to deactivate your “legal” limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the “legal” limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.

You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.

Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.

We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.

If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil

You are self-excluded for the moment

You have been excluded from our website at your request for a 6-month period.

To have your self-exclusion cancelled, please contact our customer service.