Safety of your players
Getting the gaming habit. When playing ceases to be a game.
Panaché is committed to keep gaming enjoyable and exciting. Always play RESPONSIBLY is the best advice.
However, some players tend gradually to develop a dependency on games of chance, which may be brought about by financial, domestic or personal issues. If you find you are struggling to cope with a gambling problem, you can seek help from others.
Don’t hesitate to contact us; we’re the first port of call for assistance.
If you think you have developed a gambling dependency, or would like to discuss the issue, you can contact SOS SPELEN on 0800 35-777, 24 hours a day, 7 days a week. You can also consult the websites gokkliniek.be and www.joueurs.aide-en-ligne.be.
If you want to be barred from access to casinos, amusement arcades with gaming machines and online internet gaming websites, you can turn directly to the website of the Gaming Commission, or send in this exclusion form.
Useful Addresses
Brussels
Province of Walloon Brabant
Province of Liège
Province of Hainaut
Province of Namur
Province of Antwerp
Province of Limburg
Province of Vlaams-Brabant
Province of West-Vlaanderen
Province of Oost-Vlaanderen
Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.
Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit and specifies that “no increase in this limit can be granted at this time”.
Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.
In this context:
- If you are already registered on our website and have already deactivated your “legal” limit, nothing changes for you. If you wish to do so, you way reactivate the “legal” limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- If you are already registered on our website and have not yet deactivated your “legal” limit but wish to do so, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- If you have just registered on our website and you wish to deactivate your “legal” limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the “legal” limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.
You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.
Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.
We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.
If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil
You have been excluded from our website at your request for a 6-month period.
To have your self-exclusion cancelled, please contact our customer service.