Panaché is committed to keeping gaming enjoyable and exciting. Always play RESPONSIBLY is the best advice.
However, some players tend to gradually develop a dependency on games of chance, which may be brought about by financial, domestic or personal issues. If you find you are struggling to cope with a gambling problem, you can seek help from others.
Don’t hesitate to contact us; we’re the first port of call for assistance.
At Panaché, above all we want the game to stay a game and to be entertainment. To avoid a problematic gaming addiction situation, we have put in place several tools to help you keep control:
If you think you might be addicted to gaming and would like to talk about this problem, you can call SOS JEUX on 0800 35 777. This number is free and available 24/7. To get information about responsible gaming, you can also consult the Gaming Clinic website or the Belgian Gaming Commission's official leaflet (PDF).
If you would like to block your access to casinos, gaming halls and online gaming websites, you can contact the Belgian Gaming Commission directly or exclude yourself online. If you prefer, you can fill in the self-exclusion form (PDF) manually. If you would like to submit this request on behalf of someone else, please submit the third party exclusion form (PDF).
Are you looking for support or help for yourself or a loved one? Browse the different support organizations in your region.
Association for preventing abuse and protecting players
Rue d'Atois 16
Gamblers Anonymous of Brussels
Avenue Henri Jaspar 117
Centrum voor geestesgezondheid Brussel / Houba
Houba de Strooperlaan 136
Louvain-la-Neuve guidance centre
Certified mental health service
Grand Place 43
"Petit Bourgogne" psychiatric hospital centre
Rue Professeur Mahaim, 84
Social centre of the province of Liège
Rue Beeckman, 26
La Clé outpatients hospital
Boulevard de la Constitution, 153
Gamblers Anonymous of Liège
Rue de l'Eglise 3
4032 Liège (Chênée)
Gamblers Anonymous of Tournai
Rue du Chatêau 19
Rue de Biezet 2
Gamblers Anonymous of Marche-en-Famenne
Chaussée de l'Ourthe 74
Centrum voor geestesgezondheid Kempen - De Meander
Parklaan 55 bus 17
Centrum voor geestesgezondheid Vlaams-Brabant Oost
Vital Decosterstaat 86
Centrum voor geestesgezondheid Eclips - CAT
Lange Violettestraat 84
Centrum voor geestesgezondheid waas en dender - Delta
Centrum voor geestesgezondheid Noord-West-Vlaanderen
Frère Orbanstraat 143
Poliklinisch ontwenningscentrum (POC)
Psychiatrisch ziekenhuis Sint-Amandus
Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.
Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit and specifies that “no increase in this limit can be granted at this time”.
Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.
In this context:
You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.
Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.
We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.
If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil
You have been excluded from our website at your request for a 6-month period.
To have your self-exclusion cancelled, please contact our customer service.