Safety of your players
Getting the gaming habit: when playing ceases to be a game
Panaché is committed to keeping gaming enjoyable and exciting. Always play RESPONSIBLY is the best advice.
However, some players tend to gradually develop a dependency on games of chance, which may be brought about by financial, domestic or personal issues. If you find you are struggling to cope with a gambling problem, you can seek help from others.
Don’t hesitate to contact us; we’re the first port of call for assistance.
Set yourself limits
At Panaché, above all we want the game to stay a game and to be entertainment. To avoid a problematic gaming addiction situation, we have put in place several tools to help you keep control:
- Control your spending with deposit limits per day, week or month
- Take a break and suspend access to your account for a period of 1 day, 1 week or 1 month
Responsible gaming support and help organizations
If you think you might be addicted to gaming and would like to talk about this problem, you can call SOS JEUX on 0800 35 777. This number is free and available 24/7. To get information about responsible gaming, you can also consult the Gaming Clinic website or the Belgian Gaming Commission's official leaflet (PDF).
If you would like to block your access to casinos, gaming halls and online gaming websites, you can contact the Belgian Gaming Commission directly or exclude yourself online. If you prefer, you can fill in the self-exclusion form (PDF) manually. If you would like to submit this request on behalf of someone else, please submit the third party exclusion form (PDF).
Useful addresses for help services in Belgium
Are you looking for support or help for yourself or a loved one? Browse the different support organizations in your region.
Brussels
Dostoievski pathological gambling clinic
Medical psychiatry and psychology service / Brugmann University Hospital Centre
Place Van Gehuchten 4
1020 Brussels
02/477.37.70
Association for preventing abuse and protecting players
Rue d'Atois 16
1000 Brussels
02/514.02.08
Gamblers Anonymous of Brussels
Avenue Henri Jaspar 117
1060 Brussels
02/538.08.80
0477/59.96.75
Centrum voor geestesgezondheid Brussel / Houba
Houba de Strooperlaan 136
1020 Brussels
02/478.90.90
Province of Walloon Brabant
Louvain-la-Neuve guidance centre
Certified mental health service
Grand Place 43
1348 Louvain-la-Neuve
010/47.44.08
010/47.87.42
Province of Liège
"Petit Bourgogne" psychiatric hospital centre
Rue Professeur Mahaim, 84
4000 Liège
04/254.77.11
Social centre of the province of Liège
Rue Beeckman, 26
4000 Liège
04/237.93.18
La Clé outpatients hospital
Boulevard de la Constitution, 153
4020 Liège
04/342.65.96
Gamblers Anonymous of Liège
Rue de l'Eglise 3
4032 Liège (Chênée)
0486/18.40.90
Province of Hainaut
Gamblers Anonymous of Tournai
Rue du Chatêau 19
7500 Tournai
0497/81.45.86
Vincent Van Gogh Hospital - (Charleroi university hospital)
Rue de l'Hôpital, 55
6030 Marchienne-au-Pont
071/92.35.09
CAAT
Rue de Biezet 2
7600 Tournai
069/77.05.74
069/85.86.22
Province of Namur
Gamblers Anonymous of Marche-en-Famenne
Centre Culturel
Chaussée de l'Ourthe 74
6900 Marche-en-Famenne
0496/27.65.96
Province of Antwerp
Centrum voor geestesgezondheid Kempen - De Meander
Parklaan 55 bus 17
2300 Turnhout
014/47.12.20
Province of Limburg
Centra voor alcohol- en andere drugproblemen vzw
Salvatorstraat 25
3500 Hasselt
011/27.42.98
Cadlimburg
Province of Vlaams-Brabant
Centrum voor geestesgezondheid Vlaams-Brabant Oost
Vital Decosterstaat 86
3000 Leuven
016/32.97.00
Werkgroep tegen gokverslaving vzw
Hazeveld 5
1600 Sint-Pieters-Leeuw
02/532.58.26
0495/69.00.24
Province of West-Vlaanderen
Centrum voor geestesgezondheid Eclips - CAT
Lange Violettestraat 84
9000 Gent
09/233.58.58
Centrum voor geestesgezondheid waas en dender - Delta
Antwerpsesteenweg 187
9100 Sint-Niklaas
03/760.00.70
Province of Oost-Vlaanderen
Centrum voor geestesgezondheid Noord-West-Vlaanderen
Frère Orbanstraat 143
8400 Oostende
059/50.05.00
Poliklinisch ontwenningscentrum (POC)
Ruddershove 10
8000 Brugge
050/45.23.90
Psychiatrisch ziekenhuis Sint-Amandus
Reigerlostraat 10
8730 Beernem
050/79.95.00
Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.
Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit and specifies that “no increase in this limit can be granted at this time”.
Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.
In this context:
- If you are already registered on our website and have already deactivated your “legal” limit, nothing changes for you. If you wish to do so, you way reactivate the “legal” limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- The law imposes a deposit limit of 500 euros per week. Players can freely increase this limit given a reflection period of 3 days, and provided that the player is not known to be in default of payment in the file of the Belgian national Bank’s Central Individual Credit Register (art. 6 of the Royal Decree of 25 October 2018).
- This can be easily done via the Deposit page or from the account settings.
- If you have just registered on our website and you wish to deactivate your “legal” limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the “legal” limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.
You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.
Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.
We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.
If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil
You have been excluded from our website at your request for a 6-month period.
To have your self-exclusion cancelled, please contact our customer service.